What are AMT's return merchandise authorization (RMA) procedures?
● Customers inform AMT Customer Service of defective item(s).
● Customer Service provides the customer with a RMA request form and a RMA tracking number. The customer fills out the RMA form and mails the defective item together with the form to AMT.
● Customer Service receives item(s) and processes RMA form while informing sales and customer thereof.
● Customer Service examines items, reports to customer, and returns referral and new item(s).